In this document, you will be able to consult the conditions to be followed to obtain your refund or exchange. The aim of this process is to limit waste, speed up the processing of replacement/refunds and thus offer our customers the best experience while fighting against over-consumption and waste of new products.

Non-exhaustive list of criteria included in the document below:

  • The product must not show any trace of wear and tear.
  • The product must be returned in its original packaging.
  • You must put the product and its packaging in a separate shipping carton, you cannot return the package simply by sticking the label on its packaging.
  • If your product has adhesive tape on it, you must not have peeled it off.
  • The original packing carton must not be damaged.