I want to cancel/modify my order

Modified on Mon, 03 Oct 2022 at 03:06 PM

If you wish to cancel or modify your order in progress, these two actions require the intervention of our customer service, we thus invite you to contact us

 You will get the cancellation and refund of your order only if it is in preparation, only the customer service can confirm the status of the order.


Indeed, following our policy of fast shipping we work to ship all orders placed before 1pm on the day.

 In this sense, it is possible that the customer service is not able to intervene quickly enough in relation to the speed of shipment in the case where the order is already being shipped.

If the order is in the process of being shipped, we will not be able to cancel or modify your order, we will provide you with a free return label for the reshipment of your package.


We will proceed to your refund, upon receipt of the products.

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