Handling of your complaints

Modified on Fri, 02 Sep 2022 at 11:50 AM

Our customer service is available by email from Monday to Friday, we answer between 48h and 72h (working days)

We take in charge one complaint per customer, the priority is given by order of arrival, each email received is treated according to the announced deadline, the oldest complaint will be taken into account, you must send a second email only to bring additional information and by answering directly to your first email to attach it to the first complaint.

We have a policy of flexibility, listening and understanding to put the customer at the heart of our concerns.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article